Make sure the Analog Audio level is not set too low.Ĭheck the Audio Configuration of the PlayStation 4/Pro The analog audio level can be changed in the software settings. In the Game Capture Software, make sure the game sound dial is not set too low.īoth Game Capture HD and 4K Capture Utility software support analog audio capture from specific capture devices.
Make sure the sound output of the computer is not low or muted.Ģ. If no audio is heard via the preview even though the audio monitor bars are movingġ. If no preview sound is heard, the preview may be muted.Ĭlick on the speaker button to un-mute the preview. If audio is being captured, the game audio bars will move corresponding with the game, and audio can be monitored. Open up either the Game Capture HD or 4K Capture Utility software to check the audio levels. Other sound formats such as bitstream, Dolby Digital 5.1, DTS, Dolby Atmos, and others are not supported.Ĭheck Audio Settings in the Game Capture HD or 4K Capture Utility softwareĬheck that preview audio is un-muted, computer audio output is not low or muted This guide will walk through steps to take when your Elgato Capture Device is not capturing sound from a source as expected.Īll Elgato Capture Devices capture sound in the Stereo (2.0) format.
